Delivery & Subscriptions

How much is delivery, and how long does it take?

Standard: Royal Mail Tracked 48, 2 to 4 business days, £2.99
Express: Royal Mail Tracked 24, 1 to 3 business days, £4.99

Those timings are counted from the day your order is dispatched, not from the moment you place it. See below for when that happens.

We deliver to the United Kingdom only at the moment.

When will my order be dispatched?

Our warehouse packs Monday to Friday, with a midday cut-off.

Order before midday, Monday to Friday: dispatched the same day
Order after midday, Monday to Thursday: dispatched the next working day
Order after midday on Friday, or over the weekend: dispatched Monday

So a Friday afternoon order on Standard delivery typically arrives the following Wednesday or Thursday. We'd rather tell you that plainly than promise something the calendar won't allow.

You'll get a confirmation email as soon as we've processed your order, then a second email with your tracking number the moment it's actually on its way.

At genuinely busy times dispatch can take a little longer than this. If that's happening, we'll say so here rather than leave you wondering.

We're expecting a very busy few days around our Dragons' Den airing. Orders are being packed in the order they come in, so dispatch may take a few days longer than usual this week. Every single order will be tracked and you'll get your tracking email the moment yours leaves us. Thank you for bearing with us, it means a lot.

I've ordered a pre-order item. When does that arrive?

Pre-order items don't ship within the usual 2 to 4 business days.

The dispatch date is shown on the product page before you buy, so you'll always have it in writing. We'll email you again with tracking the moment your order is genuinely on its way. 

If that date ever moves, we'll email and tell you. You won't have to work it out for yourself. If you'd like an update - please just reach out! hello@selkiehaircare.com

I can't find my confirmation email

Have a look in your junk or promotions folder first, as that's where it usually is. If it's genuinely not there, email us at hello@selkiehaircare.com and we'll resend it and check your order is progressing properly.

Subscriptions

How does a Selkie subscription work?

You buy a starter kit once, with keep-for-life bottles. After that we send you refills on a schedule that suits you, in plastic-free card tubes. No new bottles, no single-use plastic, nothing to think about.

Your renewals are refills, not another full kit. You already have the bottles, so there's no point us sending you more.

How often will I get a delivery?

Choose every 8 or 10 weeks when you check out. One kit or refill set makes 300ml of each formula and lasts most people 8 to 10 weeks, so those are the intervals that tend to work.

If your hair says otherwise, change it. You can move to a different frequency at any time.

Will you tell me before you take payment?

Yes, always. We email you ahead of every renewal, before anything is charged. Please keep an eye out for those, and do check your junk folder, because that email is your window to skip, delay, swap or cancel with no charge at all.

How do I change or cancel?

Go to selkiehaircare.com/pages/manage-subscriptions and enter your email address. We'll send you a secure one-time link, so there's no password to remember and no account to set up.

From there you can:

Change your delivery date, or skip a delivery entirely
Change how often you get one
Swap what's in your subscription, or add and remove items
Pause for as long as you like
Cancel, with no minimum commitment and no fee

If the portal is being awkward, just email us and we'll make the change for you. Please don't sit fighting an interface.

What if I've got too much at home?

Pause it, or push your next delivery back to a date that suits you. Nothing is charged in the meantime and it's one click to start again. It's almost always the better answer than cancelling.

Still need help?

Email us at hello@selkiehaircare.com - A real person reads every message.

Our full refund and returns policy covers what happens if something arrives faulty, damaged or wrong.

Best Wishes,
The Selkie Team 💛